Clinic Improvement and Linking Specialist

Reports to: Director of Public Health Strategy

Classification: Full-time, Exempt

Funding Period: Budgeted through September 2019, with potential to continue based on funding

Position Summary:

This position will be based in Durham and collaborate with other members of SHIFT NC’s quality improvement team to provide training and technical assistance to partner organizations. Specifically, this position will assist on the All Together Now initiative in Durham and on other health care quality improvement projects, as assigned. The Specialist will use data to inform strategy and drive quality improvement approaches with health center partners. The Specialist will plan, organize, and facilitate training and technical assistance support to specific health center and youth-serving partners in order to increase teen access to high-quality sexual and reproductive health services and integrate best practices for adolescent health care.

Essential Responsibilities:

  • Develop and maintain relationships with senior health center leaders and key staff.
  • Assist/support health center leaders in prioritizing focus of improvement efforts and effectively and efficiently implementing improvement efforts.
  • Plan, coordinate, deliver, and monitor training and technical assistance to health centers.
  • Collaborate with Evaluation Specialist and health center staff to identify, develop and maintain systems for collecting and reporting key data and information.
  • Collaborate with Evaluation Specialist to ensure that project partners fully complete evaluation related activities (needs assessment, staff/provider survey, youth survey, quarterly dashboard, etc.) and that they are submitted in a timely manner.
  • Organize regular internal team meetings with health centers to review data and progress towards improvement goals and to address any current or outstanding evaluation tasks.
  • Create and maintain linkages between youth serving systems and health centers.
  • Plan and deliver training to youth serving systems to build referral capacity.
  • Coordinate with project evaluator to develop and maintain systems to collect, report, and use data related to youth-serving system’s referral capacity.
  • Assist with monitoring the progress of health centers and youth-serving partners, including implementation of qualitative and quantitative assessment processes.
  • Work with other staff and partners to develop training materials and resources.

Other Duties and Responsibilities:

  • Commitment to working as part of a team to achieve group goals.
  • Actively participates in collaborative efforts while demonstrating respect for colleagues.
  • Assists with other tasks and projects as assigned.
  • Serve as a facilitator on the training cadre for trainings.
  • Works evenings and weekends as necessary; travels as necessary.
  • Other duties, as assigned.

Knowledge, Skills, and Abilities:

  • Knowledge of best practices for adolescent reproductive health services
  • Knowledge of the administration, financing, and organization of clinical services
  • Knowledge of quality improvement strategies and approaches
  • Able to plan, manage, and monitor quality improvement activities in a health care setting
  • Able to plan and direct the work of health center staff and internal teams
  • Able to motivate, coach, and support partners to reach benchmark targets
  • Able to plan and deliver training to adult-learners
  • Able to quickly absorb new content, and to adapt it for multiple purposes and audiences
  • Able to collaborate with other training organizations and youth-serving systems
  • Able to build and sustain relationships with partners
  • Able to work with people from all backgrounds and with varying skill sets.
  • Able to manage multiple tasks concurrently and organize and prioritize work.
  • Able to anticipate challenges and take initiative to address emerging or priority concerns
  • Able to shift resources and priorities as required
  • Able to work in a general office environment
  • Strong communication skills
  • Data analysis and interpretation skills
  • Creativity and innovation to tackle problems and overcome challenges
  • Good reasoning abilities and sound judgment
  • Flexible, adaptive, and team-oriented
  • Strong commitment to SHIFT NC’s mission and vision
  • Welcomes, recognizes, and appreciates others’ suggestions, points of view, and contributions while working to create a work environment that is inclusive and collaborative
  • Actively participates in collaborative efforts while demonstrating respect for colleagues.
  • Committed to equity, inclusion, and social justice in driving team and organizational results

Education and Background:

  • Master’s-level degree in related field preferred
  • 5-10 years in teen pregnancy prevention, sexual health, or related field
  • 3-5 years working with or in health care settings, experience with Title X settings preferred
  • 3-5 years using quality improvement strategies
  • 3-5 years providing guidance on data collection, interpretation, and evaluation
  • Prior experience providing training to adult learners (e.g. health care staff, health educators, social workers, and other youth serving professionals)
  • Prior experience working with diverse community members and groups

About SHIFT NC: SHIFT NC (Sexual Health Initiatives For Teens) is leading North Carolina to improve adolescent and young adult sexual health. After 30 years of success in adolescent pregnancy prevention, we've expanded our scope to include adolescent pregnancy, HIV and STIs, sexuality, healthy development, relationships, and access to care. Learn more at

SHIFT NC offers equal opportunity to and prohibits the discrimination against or harassment of anyone based on race, color, creed, religion, national origin, political affiliation, sex, gender, gender identity or expression, sexual orientation, age, disability, handicapping condition, or other reasons prohibited by law. This nondiscrimination and opportunity policy extends to employment, membership, board service and leadership, volunteerism, and participation in any of the organizations programs or services.

SHIFT NC is committed to building a culturally diverse team and strongly encourages applications from minority candidates.

Deadline for Application Submission: 5pm on September 19, 2018

Application Procedure: Please submit a resume or CV and cover letter detailing your qualifications and interest in the position by email to